Yes! We offer free shipping on all orders within New Zealand. Because every order deserves to arrive with a little extra love from Queenstown.

Estimated delivery time is 8 to 12 days. You will receive a tracking number after dispatch. Follow your order via our Track Your Order page.

You may request a return within 30 days of receiving your order. Please email info@janeandgrace.com first with your order number, reason for return, full name, address and photos if the item is damaged. We will provide the correct return address. Items must meet the conditions in our Return Policy. Return shipping costs are the customer’s responsibility.

If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations. Reach out to our support team as soon as possible for assistance.

You can email us 24/7 at info@janeandgrace.com. Our team will reply as soon as possible, within 24 hours.